The shipping time shown at checkout, is automatically calculated by UPS or DHL. If they say it's 3 day shipping, they mean that is the minimum amount of days it can arrive to you. If you live within a couple hours away from our shipping centers, then that is an accurate time, otherwise further locations require longer shipping times.

Shipping time starts when the order is dropped off at the UPS/DHL location, not when it's placed. We usually fulfill orders within 2-3 business days of them being placed. During our launches, we receive hundreds of orders a day, so our team will work as fast as possible to get your order out right away. If you place your order during a launch day, please expect a longer shipping time.

Shipping cost is automatically calculated at checkout based on weight. If you are shipping overseas, your country's customs department may contact you about a tax required for your package. Unfortunately, we are not responsible for your country's imposed tax and additional fees. We have no control over that tax/fee, as it is country specific. We highly recommend checking with your country's import laws before ordering.

Unfortunately, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address provided is correct or incorrectly entered at the time of purchase.